Remote & Telephone
Our remote and telephone support
gives you access to our skilled and experienced engineers
from 9am - 6pm Monday to Friday. You may call this
support line as many times as you would like as part
of your contract asking any IT related question.
As part of our audit
we install remote control software that gives us a
secure access to your network to be able to remotely
control your server and your client PC's. From here
we can configure and install hardware and additional
services such as printers and other network devices
as though we were in the office. We can also troubleshoot
any problems you may be seeing without the need for
lengthy telephone explanations.
These connections are very secure
and using the latest encryption allows us to control
your machines whilst the communications are completely
With the knowledge that we have onsite
engineers on standby ready to visit your site
in the times that we cannot fix the problem remotely,
you can feel safe in the knowledge that you are in
MaxNett prides itself in its ability
to fix problems quickly and efficiently, in way that
does not require extensive technical ability on your
side our friendly engineers will guide you through
anything you need step by step.
Our engineers are experts in their
field and allow us to talk through any IT problems
in a way that you will understand. We pride ourselves
on our ability to eliminate the technobabble whilst
providing a first class service.
The remote and telephone support
is the key product in our monthly
support service and as part of our support service.
Allowing us immediate access to yoru systems you call
call in and speak to one of our skilled engineers
and receive a response for a low monthly