Remote & Telephone Support

Our remote and telephone support gives you access to our skilled and experienced engineers from 9am - 6pm Monday to Friday. You may call this support line as many times as you would like as part of your contract asking any IT related question.

As part of our audit we install remote control software that gives us a secure access to your network to be able to remotely control your server and your client PC's. From here we can configure and install hardware and additional services such as printers and other network devices as though we were in the office. We can also troubleshoot any problems you may be seeing without the need for lengthy telephone explanations.

These connections are very secure and using the latest encryption allows us to control your machines whilst the communications are completely secure.

With the knowledge that we have onsite engineers on standby ready to visit your site in the times that we cannot fix the problem remotely, you can feel safe in the knowledge that you are in good hands.

MaxNett prides itself in its ability to fix problems quickly and efficiently, in way that does not require extensive technical ability on your side our friendly engineers will guide you through anything you need step by step.

Our engineers are experts in their field and allow us to talk through any IT problems in a way that you will understand. We pride ourselves on our ability to eliminate the technobabble whilst providing a first class service.

The remote and telephone support is the key product in our monthly support service and as part of our support service. Allowing us immediate access to yoru systems you call call in and speak to one of our skilled engineers and receive a response for a low monthly cost.

Contact one of our friendly representatives on 0845 868 0000.